Effective Date: 26-02-26

Who We Are

Website: https://liftinghandshhc.com

Registered Name: Lifting Hands Home Health Care

Email: info@liftinghandshhc.com

Address:
177 Edgevalley Rd
London, ON N5V 0C5
Canada

Phone:
+1 (833) 409-3850
+1 (226) 243-1075

Information We Collect

We collect personal information only when voluntarily submitted through:

Contact forms

Service inquiry forms

Employment or caregiver application forms

Direct email communication

The information may include:

Full name

Email address

Phone number

Residential address

Health-related information (submitted for service assessment purposes)

Employment details (for applicants)

We may also automatically collect limited technical data such as:

IP address

Browser type

Device type

Pages visited

Date and time of visit

Usage

This information is used strictly for operational, security, and analytical purposes.

How We Use Your Information

We use collected information to:

Respond to service inquiries

Assess eligibility for care services

Coordinate home health care support

Process employment applications

Improve website performance

Meet legal and regulatory requirements

We do not sell, rent, or trade personal information.

Cookies

Our website may use cookies for:

Website functionality

Security monitoring

Traffic analytics

Performance optimization

Cookies do not collect sensitive medical information.

You may disable cookies in your browser settings; however, some features of the website may not function properly.

Sharing of Information

We do not share mobile information with third parties or affiliates for marketing purposes. Text messaging opt-in data and consent are not shared with third parties.

Personal information may be shared only when necessary:

With authorized healthcare professionals involved in service delivery

With insurance providers (if applicable)

With trusted service providers assisting in business operations

When required by law or regulatory authorities

All data sharing is limited strictly to what is necessary to provide the requested service.

Healthcare Privacy

Lifting Hands Home Health Care respects the confidentiality of all client health information.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant Ontario healthcare privacy regulations.

Health information submitted through our website is used solely for care coordination and service delivery.

Data Retention

Personal information is retained only as long as necessary to:

Provide services

Comply with legal and regulatory obligations

Maintain healthcare records as required by law

When no longer required, data is securely deleted or destroyed.

Your Rights

You may request:

Access to your personal information

Correction of inaccurate information

Withdrawal of consent (where applicable)

Requests can be made by contacting us at:
info@liftinghandshhc.com

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

However, no internet transmission is 100% secure.

Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised effective date.